Terms and Conditions of Purchase
Chapter 1 General Provisions
Article 1 Purpose
These Terms and Conditions are intended to regulate matters related to the rights, obligations, and other necessary matters between those transacting products or services, the rights, obligations, and responsibilities between members and the Company, and the procedures for members’ use of the Service, etc., when using the e-commerce-related services (hereinafter referred to as “Services”) provided by Whosfan Store (https://shops.whosfanstore.com/ and the Whosfan Store mobile application, hereinafter referred to as “Whosfan Store”) operated by Hunter Global Co., Ltd. (hereinafter referred to as the “Company”). These Terms and Conditions shall also apply to e-commerce using PC communication, smartphone (Android phone, iPhone, etc.) apps, wireless, etc., unless they are in conflict with the nature of such services.
Article 2 Definition of Terms
① The definitions of terms used in these Terms and Conditions are as follows.
1 “Who’s Fan Store” refers to a virtual sales office (including the website, mobile website, app, etc. operated by the company) set up by the company to enable transactions of products, etc. using information and communication equipment such as computers in order to provide products or services to members. It is also used to refer to a business operator that operates a mall.
2 “User” refers to members and non-members who receive services provided by the company in accordance with these terms and conditions.
3 “Member” refers to an individual or business entity that has registered as a member in accordance with the membership registration procedure established by the company, and who continuously receives information from the company and can use the services provided by the company. It refers to “general members” and “sales members” as distinguished by the company’s separate standards.
A “general member” refers to a member who can use the services provided in relation to purchasing products and purchasing at the Whoozfan Store.
The term “Sales Member” refers to a member who can purchase products and use related services and services stipulated in the Sales Terms and Conditions at the Whoozfan Store.
4 “Non-member” refers to a person who uses the services provided by the company without registering as a member.
5 “Operator” refers to a person selected by the company to manage the overall management and smooth operation of the services provided by the company.
6 "Buyer" refers to a person who purchases products from a seller registered with the company, and purchasing rights are granted to members. However, buyers may only purchase for personal consumption purposes, and purchasing for purposes such as resale, assembly/processing sales, etc. is restricted.
7 “Seller” refers to a member who has registered a product in accordance with the product form provided by the company for the purpose of selling the product, and the selling authority is granted to the selling member.
8 “Membership level” refers to the level granted by the company to members based on certain criteria according to the results of using the services provided by the company.
9 “Product review” refers to a posting of text, images, videos, etc. that comprehensively evaluates a product after purchasing the product.
10 "Purchase Confirmation Period" refers to the period during which the buyer must express his/her intention to complete the purchase (purchase confirmation, return, exchange) regarding the transaction, and is the period from the date of receipt of the goods to the 5th day (if the date of receipt of the goods cannot be confirmed, the 21st day from the date of shipment completion is considered the date of receipt of the goods and the 7th day thereafter).
11 “Identity verification” means verifying whether a member is the person in question through mobile phone authentication, verifying whether the business member’s name and business registration number match, and verifying the information specified in Article 8.
12 “Business Day” means a day on which the Company normally provides services, excluding Saturdays, Sundays and statutory holidays.
13 "Dispute Resolution Center" refers to a dispute resolution organization established and operated by the company as an exception to ensure reasonable and smooth resolution of disputes, although in principle, the seller and buyer are to resolve the dispute autonomously in the event of a dispute arising from a transaction through the Whoozfan Store.
②Terms not defined in these Terms and Conditions shall be governed by the relevant laws and regulations.
Article 3 Scope of application and priority of effect
① In these Terms and Conditions, Chapter 1 (General Provisions) and Chapter 3 (Other Matters) apply to the entire service, and Chapter 2 applies to the Whoozfan Store service separately.
② In the event of a conflict between the provisions of Chapters 1 and 3 and the provisions of Chapter 2 on individual services, the provisions related to individual services (Chapter 2) shall have priority over the provisions related to the entire service (Chapters 1 and 3).
Article 4 Statement, validity and amendment of terms and conditions
① The company posts the defined terms and conditions on the home screen of the website (https://shops.whosfanstore.com/) where the company’s services are provided so that users can be aware of them.
②If reasonable grounds arise, the Company may change these Terms and Conditions within the scope that does not violate relevant laws and regulations, such as the Act on Regulation of Terms and Conditions, the Electronic Commerce Act, the Electronic Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Act on Consumer Protection in E-Commerce, etc. When the Company changes the Terms and Conditions, it will announce the effective date and the reason for the change on the service site 15 days prior to the effective date. However, when changing the Terms and Conditions that are disadvantageous to the User, the Company will announce the relevant content 30 days prior to the effective date and notify the User individually via e-mail, text message (SMS), etc. (If individual notification is difficult due to the User’s failure to provide contact information, change, etc., the notification pursuant to these Terms and Conditions shall be deemed as individual notification).
③ Agreeing to these terms means agreeing to regularly visit the website operated by the company to check for changes to the terms. The company is not responsible for any damages suffered by members or users due to lack of information on changed terms.
④ Members who do not agree to the changed terms and conditions may request withdrawal of membership (termination of the user agreement), and if the company has notified or informed the user in accordance with Paragraph 2 that if the user does not express intent to reject the change in terms and conditions by the effective date of the change in terms and conditions, the user will be deemed to have agreed to the change in terms and conditions, and if the user does not expressly express intent to reject the change in terms and conditions, the company will deem the user to have agreed to the changed terms and conditions.
Article 5 Rules other than terms and conditions
① Matters not specified in these Terms and Conditions shall follow the provisions of relevant laws and regulations, including the Act on Consumer Protection in E-Commerce, etc., and general practices.
②If necessary, the company may determine terms applicable to specific services (hereinafter referred to as “individual terms and conditions”) and announce them through the Whoozfan store, etc.
③If necessary, the company may establish detailed information related to the use of the service (hereinafter referred to as “Use Policy”) and announce it through the Whoozfan Store, etc.
④If there are changes to the individual terms and conditions or usage policy, the company will notify the changes through the Whoozfan Store 7 days prior to the effective date of the changes.
⑤Members must always check whether there are any changes to the individual terms and conditions or usage policy, and check them when notice of changes is given.
Article 6 Establishment of the User Agreement
① The service usage agreement (hereinafter referred to as the “Usage Agreement”) provided by the company is established when the company approves the application for use by the person who wishes to use the service. At this time, the person who wishes to use the service must fill in the required information for each item in the membership application form provided online by the company and express his or her intention to agree to these terms and conditions.
② The time of membership registration is when the company's approval of use is posted on the relevant service screen or reaches the applicant via e-mail or other method determined by the company.
③Individuals who are 14 years of age or older may apply for membership, and business owners (including individual business owners and corporate business owners) may apply only if they are able to conduct normal business activities as of the date of application.
④ Individual purchasing members can create and use multiple IDs, but purchasing services can only be used with one ID that has been initially verified. Seller members are limited to one ID per person (based on identity verification, corporate number and business registration number for corporate and individual business owners, respectively). However, among business seller members, seller members who meet the criteria set by the company (transaction period, performance, credit rating, dispute details, etc.) may be granted up to five member IDs per business registration number.
⑤ Members who re-register after terminating (including canceling) their service agreement cannot use the ID they last used, and must use a new ID in principle.
⑥When an individual seller member applies for membership, the identity verification procedure is conducted by verifying the identity through a mobile phone authentication (or i-PIN authentication) through an identity verification agency (in the case of individual seller members, the company may request additional authentication through a separate method determined by the company in addition to identity verification), and for business members, the identity verification procedure is conducted by verifying that the business name and business registration number match and checking the items specified in Article 8. In addition, if there is an application for use that cannot follow the identity verification procedure, the company may request supporting documents from the applicant.
⑦ In order to block members who commit fraudulent and illegal acts, such as repeatedly re-registering after withdrawal, arbitrarily canceling membership, registering with multiple IDs to illegally receive economic benefits such as various discount coupons and event benefits provided by the company, and using unauthorized names in the process, the company may allow members with multiple IDs to use some services only with the ID that was first verified.
Article 7 Changes and protection of personal information
① If there are changes to the information provided by a member when applying for membership, the member must correct the changes within a reasonable period of time by modifying the member information, etc. However, information that cannot be changed, such as name or ID, cannot be corrected.
② Any damages resulting from unedited information shall be borne by the member in question, and the company shall not be held liable for such damages.
③The company does not use the user’s information for purposes other than providing services, and does not provide it to third parties without the user’s consent.
④The company strives to protect users’ personal information in accordance with relevant laws and regulations, establishes a policy to protect users’ personal information, appoints a personal information protection manager, and posts it.
⑤Users’ personal information protection follows the relevant laws and the company’s personal information processing policy.
⑥ When a transaction is concluded through a service provided by the Whoozfan Store, the company provides the buyer's personal information to the seller to the extent necessary in relation to the performance of the transaction and delivery of goods between the seller and the buyer.
⑦ In addition, the company may provide members’ personal information to third parties within the scope permitted by law in the following cases.
1. When requested to provide information through legal procedures from an investigative agency or other government agency
2. When necessary to confirm whether a member is engaging in any misconduct, such as violating relevant laws and regulations.
3. When providing the minimum member information (name, address, phone number) necessary for transactions and delivery to sellers or delivery companies, etc.
4. When necessary for performance at the time of purchase, and when necessary for return, exchange, refund, cancellation, etc. after purchase is completed.
5. When required by other relevant laws and regulations
⑧Other matters not specified in this Article shall be governed by the “Personal Information Processing Policy” prepared by the Company.
Article 8 Application for Service Use
① Those who wish to sign up for and use the services provided by the company must fill out the required information in the membership application form provided by the company. The membership application form is divided into required and optional items, and the required items must be filled out. Each required item in the membership application form is applied differently depending on whether the applicant is an individual or a business, and the detailed information items are subject to each membership application form and personal information processing policy.
② Depending on the member's membership type, the company may request all or part of the following documents, and if the documents are not provided, membership registration may be suspended or denied.
1 Copy of business registration certificate
2. Copy of corporate registration
3. Copy of mail order business registration certificate
4 Corporate seal certificate (in the case of individual business owners, personal seal certificate)
5. Copy of corporate account book (in case of self-employed persons, copy of account book in the name of the representative)
6. Copy of the representative director’s ID card (in the case of a self-employed person, copy of the representative’s ID card)
7 Shareholder List
8 Other documents required for verification to confirm transaction safety and compliance
③ The company may request additional information and identity verification procedures in addition to the required information displayed when applying for membership, and the applicant may refuse to provide such additional information and identity verification procedures. However, in this case, use of the service may be restricted or suspended.
④The company may confirm with all members whether they wish to receive advertising emails, advertising text messages (SMS), and consent to the provision and use of personal information to affiliated companies and personal information management companies.
Article 9 Acceptance, rejection, and reservation of application for use
① The company, in principle, approves the use of the service for applications for membership from those who have accurately entered the information specified in Article 8 of these Terms and Conditions and agreed to these Terms and Conditions.
② For sales member applications, the company will conduct identity verification procedures by verifying the identity of the applicant through an identity verification agency that can be used in accordance with laws and regulations, or will conduct identity verification procedures using supporting documents provided in accordance with Article 8, Paragraph 3. For applications for use for which identity verification procedures cannot be conducted, the company may request supporting documents from the applicant.
③The company may refuse to accept an application for use for the following reasons:
④
1. If a person under the age of 14 applies for use
2. If it is confirmed that the person is not the person in the identity verification procedure of Paragraph 2 above.
3. If the name and CI (Connecting Information, personal identification information provided by the identity verification agency for service linkage), DI (Duplication Information, information to confirm duplicate registration) of an already registered sales member, or the business registration number or corporate registration number are the same.
4. If there is any false information, omission, or error in the application or registration information.
5. If you apply for re-use within 1 month from the date of termination of the service agreement
6. If a member who has been subject to a suspension of membership by the company arbitrarily terminates the service agreement during the suspension period and applies for re-use (even if re-use is permitted for general members, if it is confirmed that the member has been subject to a suspension of membership after identity verification during the service use process, the service agreement for the relevant ID may be terminated).
7. In case it is confirmed that the application for use is in violation of these Terms and Conditions or is illegal or improper.
8. If a person subject to the Whoozfan Store Purchase/Sales Terms and Conditions violates the said Terms and Conditions
④The company may reserve approval of an application for use if there are any of the following reasons. In this case, the company will post the reasons for the reserved approval, the time when approval is possible, or additional requested information or materials required for approval, etc., on the relevant service screen or notify the applicant by e-mail.
1 If there is no room in the equipment
2 In case of technical difficulties
3. If your identity is not confirmed during the company’s identity verification process
4. In other cases where the company determines it is necessary based on reasonable judgment.
Article 10 Termination of the Service Agreement
① Members may terminate their service agreement in accordance with the following provisions.
1. Members may terminate the service agreement at any time by notifying the company of their intent to terminate. However, prior to notifying the company of their intent to terminate, they must complete, withdraw, or cancel all ongoing product transactions, and any disadvantages resulting from the withdrawal or cancellation of transactions must be borne by the member. In addition, if the member does not fully fulfill his or her obligations to the company (such as repayment of negative mileage), the company may restrict the member's termination of the service agreement until the member fully fulfills his or her obligations. If the member's use is suspended due to violation of these terms and conditions and related laws, etc., the company may restrict the member's termination of the service agreement to prevent recurrence.
2. After the member has cancelled his/her membership at his/her own discretion, he/she repeatedly re-registers as a member, arbitrarily cancels his/her membership, etc., thereby receiving economic benefits such as various discount coupons and event benefits provided by the company through illegal means.
In order to prevent illegal and fraudulent activities such as unauthorized use of names during this process, the company may operate a period of restriction on re-registration of members as follows or may not accept applications for use even after the member's service agreement has been terminated.
If the member terminates the contract of use at his/her own discretion: 1 month (However, if the member also had the status of a sales member at the time of withdrawal, 2 months)
In case of violation of the member's laws, purchase terms and conditions, or sales terms and conditions: 5 years
②The company may terminate the service agreement in accordance with the following provisions.
1. The company may terminate the user agreement if any of the following reasons occur or are confirmed for the member.
In case of infringing upon the rights, reputation, credit, or other legitimate interests of other members or companies (including employees and consultants) or committing an act that violates the laws or public order of the Republic of Korea
If you commit or attempt to commit any of the following acts that may interfere with or hinder the smooth operation of the service:
a habitual and malicious act of raising objections without reasonable cause
b. Repeatedly canceling or returning purchased products or services even though there are no particular defects
c In case of violation of the safe transaction usage rules established by the company
If the cumulative credit rating of all members falls below a certain score
If you intentionally interfere with the company's business or register products that are not suitable for sale
If a member violates these terms and conditions or a termination reason specified in these terms and conditions occurs (including cases where a person subject to the Whosfan Store sales member terms and conditions violates the relevant terms and conditions)
If it is confirmed that a member of the bar has a reason for refusing to accept the usage agreement as stipulated in Article 9
2 When the company terminates the contract, the company will notify the member of its intention to terminate by e-mail, phone, fax, or other means, stating the reason for termination.
For the safety of transactions, the company may notify the member of its intent to cancel all member IDs that are confirmed to be owned by the same person. The service agreement will be terminated at the time the company notifies the member of its intent to cancel.
3 Even if the company terminates the use agreement in accordance with this clause, these terms and conditions will continue to apply to the completion of sales contracts already concluded prior to termination.
4. When the contract of use is terminated in accordance with the provisions of this Article, the Company may cancel advertisements and transactions related to the relevant member without separate notice, cancel the relevant credit card sales when the purchaser paid for the product with a credit card, and retrieve any benefits additionally provided to the member.
5 If the contract of use is terminated in accordance with the provisions of this Article, the Company may not accept the member's application for re-use.
③The member who has terminated the service agreement due to his/her own fault shall be responsible for any damages arising in connection with the termination of the service agreement, and the company shall not be held liable unless there is a fault.
Article 11 Membership level and evaluation system
① The Company may grant membership grades and certain benefits according to grades to members based on the points awarded when trading products using the Service. Membership grades and their corresponding benefits are granted based on service usage records and other criteria set forth in the Company’s usage policies, and details are posted on the relevant service screen or announced on the initial screen of the Internet site operated by the Company (if there are changes to the membership grade policy and its corresponding benefits, etc., changes will be announced in accordance with Article 5, Paragraph 4 of these Terms and Conditions).
②If the member raises an objection to the grade components assigned to him/her, the company may adjust all or part of the grade components by considering the details of the explanation, the member’s credit rating, and other circumstances.
③Membership grades are only used as reference when purchasing products, and do not guarantee the member’s credit or indicate financial credit status.
④When confirming a purchase, the purchaser of the product can indicate his/her satisfaction with the transaction at the level set by the company, and the indicated satisfaction level is reflected in the evaluation of the seller of the product. The transaction satisfaction items and levels are displayed on the relevant service screen.
⑤Product reviews can be written by buyers who have purchased the product, and are in principle public. Product reviewers can delete their own product reviews. If the content of a product review and attached comments contains profanity, slander, defamation, etc., or is unrelated to the product evaluation, and is judged to be inappropriate for public disclosure, the company may delete the product review and attached comments. However, reviews will not be deleted solely because of complaints about the product or because they are unfavorable to the seller. When a product review is deleted, any comments attached to the product review will also be deleted. Details regarding this will be posted in these Terms of Use and on the relevant service screen.
⑥ The transaction satisfaction evaluation and product review of the transaction counterparty are entirely the responsibility of the evaluating party, and the company does not intervene in the truth of the content.
⑦If a member engages in an act that goes against the purpose and intent of the membership level and membership evaluation system, the company may impose sanctions such as deleting the relevant evaluation results and suspending the relevant member’s service use rights.
⑧If any of the following applies, the product review may be deleted or the member's usage rights may be suspended.
1. An act of evaluating satisfaction for the purpose of increasing membership level or transaction satisfaction
2. Evaluation results and evaluation actions that are carried out with or with the promise of receiving money or other compensation in return for giving high satisfaction and writing a product review
3. Acts that insult others or damage others’ reputation and credit through product reviews and the evaluation results thereof
4. Any act of using the evaluation system in a way that goes against the purpose and intent of the other member evaluation system.
Article 12 Member Management
① The company may take the following actions against members who violate these terms and conditions, related laws, and general principles of commercial transactions.
1 Credit score deduction
2 Recovery of part or all of the benefits additionally provided by the Company
3 Restrictions on use of certain services
4 Termination of the Service Agreement
5 Claim for damages
② When the company takes the measures set forth in each subparagraph of paragraph 1, it will notify the member in advance by phone or e-mail. If it is unavoidable to contact the member or if there is an emergency, the company may take the relevant measures first and then notify the member later. However, credit score deductions may be made without notice.
③Members may file objections to the company’s actions pursuant to this article if they have grounds for objection.
④If a member does not log in for more than 1 year, the company may consider the account as dormant and restrict the use of services provided by the company. If you wish to use the service again after being designated as a dormant account, you must complete the identity verification procedures set by the company to ensure transaction security.
Article 13 Service Period and Interruption
① The member's service period is from the day of application for service at Whoozfan Store and acceptance of use until the termination of the service use agreement.
② The Company may temporarily suspend the service in the event of maintenance, inspection, replacement, or breakdown of information and communication equipment such as computers, or disruption of communication. In such case, the Company will notify the user of the temporary suspension of service, the reason for the suspension, the status of response measures, and the contact information on the initial screen of the website.
③ If the Company is unable to provide services due to natural disasters or other force majeure, it may restrict or temporarily suspend the provision of services.
④ In the event that the service cannot be provided due to reasons such as change in business type, termination or abandonment of business, closure, merger, division, or transfer of business of the company, the company shall notify the member in the manner specified in Article 10 and compensate the member to the maximum extent possible in accordance with the conditions initially presented by the company.
Article 14 Service Fees
① The company may charge a usage fee when providing certain services or functions of the Whoozfan Store, and the details thereof may be determined through individual terms and conditions and a separate application form.
Article 15 Use of discount coupons
① The company or seller may issue discount coupons to members using the purchasing service, which allow them to receive a discount of a certain amount or percentage when purchasing products.
②Discount coupons can only be used for the member's own purchases and cannot be sold or transferred to others under any circumstances.
③Discount coupons may have restrictions on use depending on certain items or amounts, cannot be used after the expiration date, and cannot be reused if a refund is made due to cancellation or return after purchase.
④ Discount coupons provided to buyers cannot be used multiple times when purchasing a single product. However, this does not apply if the company, issuer, or seller has set a different scope of use, such as allowing multiple use, depending on the type and content of the discount coupon.
Article 16 Accumulated funds
① If a member cancels a purchase after making a payment using a payment method such as bank transfer or mobile phone payment at the Whoozfan Store, the company must refund the payment amount to the member. However, if it is difficult to refund the amount using the same procedure due to the nature of the payment method, or due to the member’s settings, the company may refund the member using the member’s accumulated points.
② The validity period for accumulated points is 5 years from the date of occurrence of the reason for refund, etc., and the customer will be notified of the relevant information via e-mail, etc. 30 days prior to the date of use.
Article 17 Copyright Policy
① The company establishes and operates a policy to protect the copyrights of copyright holders in relation to the services it provides, and members must comply with the company's copyright policy.
②The copyright of all postings made by members while using the services provided by the company belongs to the member, and all civil and criminal liabilities, including copyright infringement, for such postings are borne by the member.
③The company may expose the posts registered by members on search sites or other sites, and may use them free of charge for promotional, advertising, and other materials. In addition, the company may copy, display, transmit, and distribute member posts within the services provided by the company, and may create secondary works and edited works. However, if the member who registered the post requests the deletion or suspension of the post, the company will immediately delete or suspend the use, except for matters that must be preserved in accordance with relevant laws.
④The company's right to use as mentioned in Article 3 of this clause is valid only while operating the Whoozfan store and other services owned by the company.
⑤ When the company wishes to use a member’s posting for commercial purposes in a manner other than that stipulated in Article 3 of this section, it must obtain the member’s consent in advance by telephone, fax, e-mail, etc. When the company uses a member’s posting for commercial purposes in accordance with this section, the company may operate a separate compensation system.
⑥The copyright and intellectual property rights for works created by the company belong to the company.
⑦If a user reproduces, transmits, publishes, distributes, broadcasts, or otherwise uses information obtained through the Whoozfan Store without the company’s consent, or allows a third party to use such information, the user is responsible for the same.
⑧ If a member’s copyright is infringed within the Whoozfan Store, the member can protect his/her legitimate rights by utilizing the reporting center system operated by the company.
⑨When the content of a post contains any of the following, the company may delete the post or take measures such as restricting or suspending the poster’s use of certain services or terminating the user agreement. When a post is deleted, all posts related to the post (replies, comments, etc.) will also be deleted.
1. If it contains content that violates the laws of the Republic of Korea
2. In case of infringement on the rights, reputation, credit, or other legitimate interests of others
3 If it contains malicious code or data that may cause malfunction of information and communication devices
4. In case of violation of public order or good customs
5. In case it is judged that the smooth operation of the Whoozfan Store service provided by the company is impeded due to serious reasons similar to those in Articles 1 through 4.
⑩When the company deletes a post in accordance with Article 9, the poster may file an objection with the company and seek relief.
Chapter 2 Who's Fan Store Service
Article 18 Types of services
①The types of services the company provides to its members are as follows.
1 E-Commerce Service: This refers to the service and related additional services that the company provides through its website (http://whosfanstore.com) and Whosfan Store mobile application to enable the purchase and sale of products between members.
Sales-related business support services
I need support for my purchase
All contracts concluded, payment support
La product search information service
Other e-commerce related services
Bar Who's Fan Store Advertising and Promotion Services
2 Other services: Product inquiry bulletin board service, product review and other information provision services, telemarketing (TM) and event services provided directly by the company or jointly with affiliates.
Article 19 Agency and guarantor denial
① The company only operates, manages and provides a system for free transactions of goods between buyers and sellers, and therefore does not act as an agent for buyers or sellers. Members are directly responsible for any transactions made between them and for any information provided by the members.
② The Company does not guarantee anything related to transactions between buyers and sellers through the Whoozfan Store, including the existence and authenticity of the intent to sell or purchase, the quality, completeness, stability, legality, non-infringement of the rights of others of the registered products, the truthfulness or legality of the information entered by the buyer or seller and the materials posted on the URL linked through such information. However, if the information related to the registered product is clearly in violation of laws or copyrights, or if a person claiming that copyrights or other rights have been infringed requests that the infringement be stopped or prevented, the Company may delete, modify, or hide the relevant product until the dispute between the parties is resolved and the rights relationship is clarified.
③The company develops and provides only tools that enhance the safety and reliability of transactions between buyers and sellers. However, in the case of direct purchase products sold by the company, the company assumes the status of seller with respect to the buyer.
Article 20 Purchaser’s Use of Services
① Buyers must not bid on or indicate to purchase a seller's product without the intent to purchase. If it is discovered that a buyer has raised the product price through bidding without the intent to purchase or has interfered with the seller's opportunity to sell the product by indicating the intent to purchase or interfered with other buyers' purchasing opportunities, the company may take measures such as suspending the membership of the relevant ID (including IDs confirmed to be owned by the same person as the relevant ID).
② Before purchasing a product, the buyer must accurately check the product details and transaction conditions written by the seller on the website. All losses and damages incurred by purchasing without checking the product details and transaction conditions are the responsibility of the buyer.
③The purchaser must comply with these terms and conditions and the contents notified by the company on the service screen, and is responsible for all losses and damages resulting from violation or non-compliance with the terms and conditions and the contents notified.
④The company does not provide any guarantee or representation regarding the content of products registered by sellers or the terms of transactions. Therefore, buyers must purchase products at their own risk.
⑤ If a reason for cancellation arises for a purchased product, the purchaser must not use the product arbitrarily or leave it in a damaged state. If the product is damaged due to arbitrarily using the product or insufficient storage of the product, the purchaser must bear the corresponding costs.
⑥If a dispute arises between the buyer and the seller during the product sale process, the buyer must make a good faith effort to resolve the dispute. If the seller and the company suffer losses or damages due to the buyer’s fault, such as insincerity during the dispute resolution process, the buyer must assume full responsibility for such losses or damages.
⑦When purchasing a product, the buyer must use a payment method in his/her own name and must not use another person's payment method without permission. The buyer is responsible for all losses and damages to the company, the owner of the payment method, and the seller that occur due to the buyer's use of another person's payment method without permission.
⑧The buyer shall be fully responsible for any liability or disadvantage arising from the information entered by the buyer in connection with payment of the purchase price and such information.
⑨The company may verify whether the buyer has the right to use the payment method used to pay for the purchase, and may suspend or cancel the transaction until verification is complete.
⑩ The company must manage various facilities and materials to ensure that services are provided safely to purchasers, check whether the services are being used in accordance with the intended purpose, and if it is confirmed that there is a part that violates the intended purpose of use, the company may request explanation from the purchaser.
⑪ In order to increase the convenience of the purchaser's use of the service, the company may post information provided by affiliates or provide reference information or content within the Whoozfan store or through links provided by third parties. Purchasers must make their purchase decisions at their own discretion and responsibility.
⑫If a minor makes a purchase and the legal representative does not agree to the contract, the minor or the legal representative may cancel the contract. Details regarding transactions by minors shall be governed by the relevant laws and regulations.
Article 21 Delivery and Completion of Transaction
①The delivery period is the period from the day after the payment is confirmed to the day of completion of delivery. In the event of public holidays, other holidays, or force majeure such as natural disasters, the corresponding period is excluded from the delivery period.
②If a dispute arises between the seller, buyer, delivery company, financial institution, etc. regarding delivery, the relevant parties must resolve it. The company does not intervene in this and assumes no responsibility.
③If a reason for a refund of the payment, such as a defect in the product, arises after the purchase has been confirmed, the company will not intervene. Any disputes between the seller and buyer that arise after the purchase has been confirmed must be resolved by the seller and buyer, who are the parties to the transaction.
④If the buyer does not express his/her intention to confirm the purchase, exchange or return the product within the purchase confirmation period, the company may consider the purchase to be confirmed and process the transaction as an automatic purchase confirmation on the next business day (hereinafter referred to as “automatic purchase confirmation”).
⑤Once the automatic purchase confirmation process is complete, the company may pay the product sales price to the seller from the payment amount it is keeping in storage using the method designated by the seller.
⑥If automatic purchase confirmation has been made, the purchaser cannot raise objections to the company for reasons such as non-receipt or return of the product, and all issues such as refund of the purchase price or exchange of the product must be resolved directly with the company.
Article 22 Return/Exchange/Refund/Cancellation
① In accordance with Article 17 of the ‘Act on Consumer Protection in Electronic Commerce, etc.’, the buyer may request a return or exchange within 7 days from the date of delivery of the product. In general matters regarding returns, the relevant laws and regulations, such as the ‘Act on Consumer Protection in Electronic Commerce, etc.’, take precedence over the terms and conditions set forth by the seller. However, in the following cases, the buyer may not request a return or exchange.
1. If the product is damaged due to the buyer’s fault
2. If the value of the product has significantly decreased due to use or partial consumption by the buyer.
If the value of the product has significantly decreased to the point where it is difficult to resell after 3 hours
4. If the packaging of a product that can be copied is damaged
5. In the case where cancellation of subscription, etc. is permitted for products that are individually produced according to order, etc., and where it is expected that the seller will suffer significant damage that cannot be recovered, and the fact has been separately notified in advance of the transaction in question and the buyer's written consent (including electronic documents) has been obtained.
6 In the case of event products such as fan signing events
7 For non-physical goods (e.g. tutorials, etc.)
②When the company receives a notice of intent to exchange or return from the buyer, it immediately notifies the seller of such fact.
③The round-trip shipping cost and other necessary expenses required for return or exchange shall be borne by the party at fault.
④If you do not include the return invoice number when requesting a return, the return process and refund may be delayed.
⑤ Even if you request an exchange, if the seller does not have the item in stock, the exchange is not possible and in this case, it will be processed as a return.
⑥ In case of a defective product, the seller will bear the cost of round-trip shipping. However, in case of a change of mind on the part of the buyer, the buyer will bear the cost of exchange.
⑦If the buyer suffers damage due to a delivery problem, the seller who designated the delivery company is responsible for it.
⑧If the seller does not confirm the buyer's order information or does not perform the delivery procedure for a considerable period of time after the company notifies the buyer of the purchase price payment confirmation, and the buyer requests a cancellation of the transaction, the company may cancel the transaction. If the transaction is cancelled, the purchase price of the product in storage will be refunded to the buyer. In addition, the company may take measures such as automatic refund processing without the buyer's request as an individual policy, and in such case, the company will notify the buyer of the details in advance.
⑨If the seller does not actively participate in or delays the process of verifying the facts regarding the buyer's exchange or return, the company may, after determining the reason for the exchange or return from the buyer, cancel the transaction and refund the payment in its custody to the buyer.
⑩If the company determines that the buyer’s request for exchange or return is not justified, it may cancel the buyer’s expression of intent and pay the payment in storage to the seller. In addition, if the buyer does not return the product already received to the seller or does not contact the seller by phone, e-mail, etc. within 14 days from the date the buyer’s exchange or return request was received, it may be considered that the buyer has withdrawn the intent to exchange or return and the payment in storage may be paid to the seller.
⑪If a confirmed transaction is cancelled and the payment is refunded, the company will take the necessary steps to refund the purchaser within 2 business days from the date of cancellation. If payment was made by credit card, the payment authorization will be cancelled immediately upon requesting a refund.
⑫ Refunds for purchases made by credit card can only be made by canceling the credit card payment, and will not be refunded in cash under any circumstances.
⑬ Members can cancel their purchases through 1:1 inquiry before the product is shipped. If the product is being shipped, it will be processed through the return procedure rather than cancellation.
⑭ In principle, cancellation is processed immediately when the product is in the delivery preparation stage. However, if the product has already been shipped, the buyer must pay the round-trip shipping fee for the shipped product.
Article 23 Prohibited Acts
① Direct transactions between sellers and buyers without using the services provided by the company (direct transactions) are prohibited for the safety of transactions, and responsibility for any problems arising from direct transactions lies with the parties to the transaction, and the company bears no responsibility for this.
② Sellers who are confirmed to have engaged in direct transactions or induced such transactions may have their service use suspended or their service agreement terminated, and members may report sellers who have engaged in direct transactions or induced such transactions to the Safe Transaction Center operated by the company.
③ In order to conduct fair auctions, the company prohibits any unfair auction practices, such as false bidding, habitual cancellation of successful bids or returns of auction items after purchase, bidding interference, and manipulation of successful bid prices.
④If the company confirms any fraudulent activity in the auction, it may cancel the bid and take measures such as restricting bidding and terminating the user agreement.
⑤ Any use of the service or access to the system in an abnormal manner that does not follow the service usage methods provided by the company is prohibited.
⑥ If system fraud is confirmed, the company may take measures such as revoking some or all of the benefits additionally provided to the member, restricting the use of certain services, or terminating the service agreement.
⑦It is prohibited to use the purchasing service provided by the company by using another person’s name, card information, account information, etc. without permission.
⑧ It is prohibited to make abnormal payments in a manner prohibited by laws such as the Specialized Financial Companies Act, such as by disguising the sale of goods or provision of services to provide funds, and if such content is confirmed, the company may cancel or suspend the member's transaction and notify the relevant organization.
⑨ Any purchases without actual intent to purchase the product, such as repeating purchases and cancellations for the purpose of extending the validity period of coupons provided by the company or for the purpose of not delivering the actual product, or any abnormal transactions using discount rates provided by the company, are prohibited. If such activities are confirmed, the company may cancel the relevant transaction, restrict use of the service, or terminate the user agreement.
⑩ Any purchases not for consumption purposes, such as resale to third parties, processing (assembly) sales, etc., unfairly taking advantage of benefits or discount rates provided by the company (such as inducing the issuance of Whosfan Store discount coupons by arbitrarily listing the lowest price on other open markets or online shopping malls and then applying said coupons to make a purchase), etc., any acts that cause losses to the company are prohibited, and if any transactions or other acts other than consumption purposes are confirmed, the company may take measures such as restricting the member’s use of the service or terminating the user agreement, and may seek compensation for any damages incurred due to such acts.
⑪ Any purchases made by the seller for the purpose of increasing sales points and advertising effects without purchasing the actual product or moving the product, or for the purpose of obtaining unfair discounts, using a third-party ID is prohibited, and if such activities are confirmed, the transaction may be cancelled or service use may be restricted.
⑫If the company suspects a purchasing member of fraudulent transactions (cash transfer, payment method theft, false transactions, bulk transactions, etc.), it may temporarily suspend service use and request the minimum necessary supporting documents (transaction fact certificate, documents proving receipt and order of goods, delivery documents, etc.) within 15 days from the date of suspension to confirm and explain the transaction. If the supporting documents requested by the company are not submitted within the specified period without special circumstances, or if the documents are incomplete or cannot be explained, service use may be permanently suspended or the service agreement may be terminated.
⑬ The company may take disciplinary measures such as [1st/2nd warning, 3rd suspension for a certain period of time, 4th permanent suspension of use] against purchasing members who interfere with smooth sales by sellers and the creation of a fair market environment, such as by repeatedly canceling/returning purchases without actual intent to purchase.
⑭The company monitors whether purchasing members are violating laws, violating these terms and conditions, or engaging in other prohibited acts. Purchasing members must cooperate with the company’s monitoring efforts and are obligated to submit the minimum amount of supporting documents requested by the company.
Article 24 Dispute Resolution Center
①The company operates a dispute resolution center to mediate disputes between members or between members and third parties.
② When mediating a dispute through the Dispute Resolution Center, the company must mediate the dispute fairly from a third-party standpoint.
③Members must faithfully respond to the mediation of the Dispute Resolution Center in accordance with the principle of good faith.
Article 24. Exemption of the Company
① Transactions related to the sale of products, including delivery of products, cancellation of subscription, and return of products, must be carried out between the seller and buyer, who are the parties to the transaction, and the company does not intervene in the transaction.
② In the event that the service must be temporarily suspended for the reasons set forth in Article 13, Paragraph 2, the Company will notify users through the home screen of the site. Since this is a case where the temporary suspension of service is unavoidable or due to force majeure, the Company will not be held liable for any damages incurred by users or third parties.
③If the service is restricted or suspended for the reasons in Article 13, Paragraph 3, the Company shall not be liable for such reasons due to force majeure.
④The company is not responsible for any service disruption caused by the user’s fault.
⑤The company is not responsible for any damages that may arise from users disclosing or providing their personal information to others.
⑥The company does not intervene in transactions between users and companies (hereinafter referred to as “connected companies”) connected through links, banners, etc. on the company’s service screen, and is not responsible for such transactions.
⑦The company does not guarantee the accuracy, timeliness, validity, etc. of products or information provided by sellers or third parties that appear on the service screen.
⑧The company is not responsible for modifying or discontinuing all or part of the services or functions pursuant to Article 27, Paragraph 1.
Article 25. Special provisions for using Whoozfanstore delivery
① Whoozfanstore delivery refers to a service in which the seller pre-stocks the product to be sold at the company's logistics center (including the logistics centers of third parties that have partnered with the company) before selling the product, and the product purchased by the buyer is delivered to the recipient through the company's logistics center delivery network.
② For international shipping, the buyer can request an exchange/return due to a simple change of mind within 7 days of receiving the product, and the buyer must cover the costs incurred for exchange/return (round-trip domestic shipping and international shipping, etc.). (However, once all ordered products have arrived at the logistics center and combined packaging has been completed, a request must be made through the customer center.) In addition, if the product is defective or the wrong product has been delivered, you must submit relevant supporting documents to the customer center after confirming your purchase to accept the return/exchange. When sending the product after acceptance, you must inform the customer center of the information about the overseas delivery network (special delivery company, tracking number, etc.). However, in the case of event products such as fan signing events, orders cannot be canceled or returned even if delivery is delayed after payment is completed.
③If domestic customs clearance is rejected due to the seller's responsibility, the seller must bear the cost of domestic returns. In addition, products rejected for domestic customs clearance are automatically returned to the seller, and the remaining ordered products are shipped overseas. If domestic customs clearance of a product is rejected, the product price and overseas shipping cost equivalent to the weight will be refunded. ④Returns due to overseas customs clearance rejection, unknown address, or recipient refusal (including customs refusal) in the local country are considered the buyer's fault, and the buyer is responsible for domestic and overseas shipping costs incurred as a result. Returned products will be stored at the company's logistics center for up to 90 days, and if the buyer cannot be contacted within 90 days, or if the seller has difficulty in collecting the product due to circumstances such as changes in the nature or form of the product when the buyer refuses to receive it, refunds may be limited or impossible. Reshipment and refunds are not possible for products confiscated or discarded during overseas customs clearance.
⑤When using the worldwide shipping service, the recipient must pay any customs duties, taxes, or other costs that may arise depending on the country of delivery.
Chapter 3 Other Matters
Article 26 Governing Law and Jurisdiction
①The laws of the Republic of Korea apply to these terms and conditions, the service use agreement between the company and members, and the transactions of goods between members.
②If a dispute arises between the company and the user in relation to this service and a lawsuit is filed, the court of jurisdiction will be determined in accordance with the Civil Procedure Act.
Article 27 Governing Law and Jurisdiction
①If necessary, the company may temporarily or permanently modify or discontinue all or part of a specific service or function after giving advance notice through the Whoozfan Store site.
②Each party may not transfer or dispose of its rights and obligations under these Terms and Conditions to a third party without the written consent of the other party.
③In relation to these Terms and Conditions, additional contracts, agreements, notices, etc. created by agreement between the parties, as well as changes in the Company's policies, enactment/revision of laws, or public notices or guidelines from public institutions, which the Company announces through the Whoozfan Store website, also constitute part of the User Agreement.
④The company actively collects and resolves legitimate opinions or complaints that may arise when purchasing members use the service, and establishes and operates a customer center. The company actively reviews various complaints and opinions raised by members, and if it determines that they are legitimate, it promptly processes them. If there are matters that are difficult to process immediately, the company notifies the member of the reason and the processing period by e-mail or phone.