① Users who have entered into a contract with Whoozfanstore for the purchase of goods, etc. may withdraw their subscription within 7 days from the date of receiving the confirmation of receipt.
② In the case where the user receives goods, etc., return or exchange is not possible in any of the following cases.
1. If the goods are lost or damaged due to a reason attributable to the user (however, if the packaging is damaged in order to check the contents of the goods, the subscription may be cancelled)
2. When the value of goods, etc. has significantly decreased due to use or partial consumption by the user.
3. When the value of goods, etc. has decreased significantly over time to the extent that resale is difficult.
4. If the packaging of the original product is damaged when it can be duplicated with a product of the same performance.
③ In the cases of subparagraphs 2 through 4 of paragraph 2, if the “mall” did not take measures such as clearly stating in advance that cancellation of subscription, etc. is restricted in a place where consumers can easily see it or providing trial products, the user’s cancellation of subscription, etc. is not restricted.
④ Notwithstanding the provisions of Paragraphs 1 and 2, if the content of the goods, etc. is different from the displayed or advertised content or if the performance is different from the contractual content, the user may cancel the subscription, etc. within 3 months from the date of receipt of the goods, etc. or within 30 days from the date the user learned or could have learned of the fact.
Article 16 (Effect of withdrawal of subscription, etc.)
① If the Whoozfanstore receives a return of goods, etc. from a user, it will refund the amount already paid for the goods, etc. within 3 business days. In this case, if the “mall” delays the refund of goods, etc. to the user, it will pay a delay interest calculated by multiplying the delay interest rate set and announced by the Fair Trade Commission by the delay period.
② When refunding the above amount , Whoozfanstore requests the business operator who provided the payment method such as credit card or electronic money to suspend or cancel the claim for payment for the goods, etc. without delay if the user paid for the goods, etc. using the payment method.
③ In the case of cancellation of subscription, etc., the cost required for returning the goods, etc. supplied shall be borne by the user. “Mall” shall not claim a penalty or compensation for damages from the user for reasons of cancellation of subscription, etc. However, in the case of cancellation of subscription, etc. due to the content of the goods, etc. being different from the displayed or advertised content or being performed differently from the contractual content, the cost required for returning the goods, etc. shall be borne by the user. Whoozfanstore will cover the cost.
④ In cases where the user pays for shipping costs when receiving goods, etc., “Mall” clearly indicates who will bear the costs when the subscription is cancelled so that the user can easily understand.